Frequently Asked Questions
My order is wrong/missing items- what do I do?
- Don’t panic! We will make it right. Please use the chat feature located in the bottom corner on the website, facebook message us, OR email us at personalizedbymaddi@gmail.com with all info so we can make it right for you! All items must be unwashed/unworn to be replaced. If items are missing we will get them out as soon as we can. We aim to respond within 24 hours, but please allow up to 48-72 hours for a response.
What is TAT?
- TAT is turnaround time. This is processing time for your order. TAT does not include shipping time, weekends, planned vacations, or major holidays.
What is PBM’s TAT?
- Our TAT is 16/18 BD beginning the Monday of the week AFTER ORDERING. (Ex: if you order on a Sunday- your TAT begins not the next day, but the NEXT MONDAY- 8 days after) this is because we order supplies on weekends & we don’t want TAT cutting into times when your supplies haven’t been ordered!
TAT is always subject to change & may be different for different items- please look for different TATs on different items!
Customer Service email: personalizedbymaddi@gmail.com